Houston Candle Supply

713-450-0050
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Home > Terms and Conditions

Policies, Terms and Conditions:
Shipping Policy
Houston Candle Supply does not have a store front for pick up orders. All order will be shipped UPS.
Shipping Time -- Most orders received before 4:00PM CST will ship the in 1-3 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Houston Candle Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
 
We accept Visa, Master Card AMEX and Discover. Orders are processed payment of your card to our bank. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on non sufficient accounts. We do accept international payments via credit cards and do not ship until they clear our bank in full. You must have a verified account for us to do business with you.

Returns  by 
We can not accept the return of products. This policy is for your own benefit and protection and so we can ensure the high quality of our products. With this policy in effect, you can rest assured that the products you buy from us have not been contaminated by any outside sources  Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return 10 days from the date of purchase.

Cancellation Terms  by 
If you wish to cancel your order after your credit card has been charged there will be a 10% cancellation fee. If your order has been processed and you wish to cancel there will be a 15% cancellation/restocking fee

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Houston Candle Supply., Copyright © 2010 and before, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

We accept the following credit cards: Visa, MasterCard AMEX and Discover. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Should any monies be retuned to you from your credit card, your credit will deduct any credit card sur charges that are passed to us.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. On occasions, products are shipped separately due to the location their warehouse location. You will not be additionally charged for shipping, should a product be shipped at a later date.

 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Houston Candle Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
By accepting the order you have accepted all the terms and liabilities of this document. If the need arises, you may be charged a small order fee for credit card under $15.00. You can order under the amount but this is your notification that you could be charged.

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether the store signs them or not. We reserve the right to make changes to this site, our products and these conditions at any time, without notice.

We will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. We also do not ship on a holiday. Should a holiday or other time we are unavailable should occur, your order will go out upon our return.

 
Please review our Privacy Policy and policies, which also governs your visit to our website, to understand our practices. We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Houston Candle Supply site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Houston Candle Supply site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
HoustonCandleSupply.com. has created this Privacy Policy in order to demonstrate our firm commitment to your privacy and the protection of your information. As part of the normal operation of services, we collect and, in some instances, disclose information about you. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
1. Information Collected During Your Use of HoustonCandleSupply.com service HoustonCandleSupply.com does not collect any financial information when an order is placed. Our order process is strictly through 3dcart, and Authorize.net (third party websites which collect all information on our behalf). Shipping and contact information is required, but will not be shared with any third party.
2. Our Use of Your Information and Graphics we use customer contact information to send you information about HoustonCandleSupply.com. Your contact information is also used to contact you when necessary. We use your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect ourselves and our partners from fraud. We use demographic and profile data to tailor your experience on our service, showing you content that we think you might be interested in, and displaying the content according to your preferences. The photos used by Houston Candle Supply are owned and copyrighted by the original photographer. Should you want to use a photo, express permission must be given by the owner. Please request in writing the photo and use and send it to our email.
3. Our Disclosure of Your Information HoustonCandleSupply.com will never willfully sell, lease, or rent any personally identifiable information about you or your business to any third party without first receiving your permission. HoustonCandleSupply.com cannot ensure that all of your personally identifiable information will never be disclosed in ways not described in this Privacy Policy. For example, we may be required to disclose personally identifiable information to the government or by court order under certain circumstances, or other situations may arise requiring such disclosure. In addition, you authorize us to disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate. This site contains links to other sites. HoustonCandleSupply.com is not responsible for the privacy practices or the content of such web sites.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
 HoustonCandleSupply.com has created this Privacy Policy in order to demonstrate our firm commitment to your privacy and the protection of your information. As part of the normal operation of services, we collect and, in some instances, disclose information about you. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
1. Information Collected During Your Use of HoustonCandleSupply.com Service. HoustonCandleSupply.com does not collect any financial information when an order is placed. Our order process is strictly through 3dcart, and Authorize.net (third party websites which collect all information on our behalf). Shipping and contact information is required, but will not be shared with any third party.

Products and Liabilities
RISK OF LOSS: All items purchased from Houston Candle Supply are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Houston Candle Supply makes every possible attempt to have your product there on time. We cannot be held liable for shipping services. You are wholly responsible for total payment of products and shipping. These fees are non refundable.
We are not responsible for your final product. It is your responsibility to test before purchasing and using. Not all oils blend properly with the plastic beads. We are not responsible for the recipe you choose to use or the conditions or environment you work under. Many things can affect the final product, including temperature, oils, location and other products you chose to mix.

 

 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
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Shipping Policy  by 
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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